Support

You have questions or issues, we’ve got solutions! Our experts are on hand to help knock out your support requests no matter how big or small.

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Support Ticket

It doesn’t matter how good your IT team is if you can’t get in touch with them. That’s why we are here for you. We have a ticketing system that’s quite easy to use. Send an email to support@arclight-it.com, and you’ll immediately get an email in response with the ticket number and details. Or, call us directly at 617.379.5900 and speak to our resource coordinator immediately. You can even reach us in the middle of the night with a live person answering the call. If you have an emergency, we are available for you. 

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Remote Support

We provide unlimited remote support for our clients under our monitoring and management. Call us for any issue – it’s our job to take care of your team. Instead of putting up with minor issues that irritate your staff and slow down their work, you now have our whole team ready to fix any technical problem, at no additional cost to you, from 7 AM to 6 PM. We have a dedicated resource coordinator managing all dispatches, ticket assignments, and communication to make sure you have the support you need. If we cannot take care of the issue remotely, we have local and highly trained professional engineers to come to your location. 

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On-Site Packages &
Evening Support

We are available to help you day and night. If you need assistance in the evening, simply call us at 617. 379.5900. You will be greeted by a live person who will transfer your call to our on-call support engineer. We can customize a support package that includes remote, evening, and even block on-site hours.

IT Problems?
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We're ready to take care of anything and everything IT. There's no reason to wait when we can get IT done. Get in touch today and let's make a difference together.

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