We begin with a look at your environment. Our talented systems engineers conduct a complimentary assessment of your network, workstations, and servers. We learn your daily workflow, your line of business applications, and your automation needs. We review critical processes such as security, business continuity, and disaster recovery to ensure your business is resilient. Finally, we identify your industry compliance requirements to make sure they are addressed as part of your custom technology plan.
After the complimentary assessment, we make recommendations for how to best care for your environment based on your needs and your budget. We break out monthly, yearly, and one-time costs, and identify any projects that you may want to plan for.
Once all technical details and project scope have been identified, we will introduce you to the onboarding team and one of our senior engineers. We divide the project into discrete parts, communicate timelines, manage all vendors, and make sure each completed phase is tested both by our technicians and members of your team. We will follow up on the project afterwards to make sure there are no vestigial issues, questions, or training needs.
Whether it be supporting your existing IT staff, integrating an acquired business for your growing company, or architecting a network for a new location, we will prepare a custom project plan. We then bring your project into reality. Talented and personable engineers make sure any change in your environment goes over smoothly. Whether it is an office move or a full server migration, we make sure to handle your environment with care and precision. We are first and foremost a customer service company, so your experience during the construction phase is essential.
We believe in complete transparency. This means that you should have visibility into your IT environment and not just take our word. This is why we utilize a top rated secure documentation system and grant you access to your own private portal to review everything we learn about your business. We carefully document everything from server and network details, environment diagrams, software licensing, wireless configurations, and much more to ensure continuity of service.
We fix problems. We want to be the partner that you go to for solutions. So, call us first. From our resource coordinator who manages our dispatches, to our field engineers who do on-site installations, to our project team who are our network architects, you are working with a team of customer service focused professionals. We happily speak with Comcast so you don’t have to. We do the research to find the best equipment for your budget and environment so you can focus on what you do best. We give you easy visibility to all open service tickets and equipment quotes for your company through our portal system.