Help Desk & Support

Our goal is to provide the absolute highest quality technology services available. The ArcLight helpdesk and field engineer teams are comprised of proven IT professionals who have the experience, training, and tools to meet the demands of your business. Whether your call is for something as simple as a password reset or as severe as an unexpected disaster, we’re ready. We have spent years honing our processes and procedures, and the result has been an unparalleled track record of success throughout the Greater Boston area and beyond.

We make sure that you have complete visibility into our work. Open a new ticket, view existing tickets or search our custom IT knowledgebase for solutions to recurring questions anytime via our web-based ticketing portal. Log into our secure online documentation system to see the details of your environment, organized and easy to search. Our unlimited support plans take the guesswork out of your monthly bill, as well as enable your staff to call as often as they need without hesitation. With ArcLight as your trusted partner, you receive the familiarity and comfort of internal IT Staff with the support and efficiency of a company built to manage not just one environment, but hundreds using methods that are proven to work.